Display Client Unlocking
Systems using Display Clients have a fixed number of Display Client licenses that is determined during the sales process. The number of Display Client licenses depends on the system architecture and is tailored to each customer’s unique needs.
These are instructions for how to release Display Client locks. Once released, you will have to go to the Display Clients page to link your clients to your license.
A Display Client may need to be unlocked for one or more of the following scenarios, including but not limited to:
- A machine running Scalable Display Client was replaced.
- A machine running Scalable Display Client was upgraded.
- Scalable software license was upgraded.
- Scalable software temporary license expired and was renewed.
How to Unlock a Display Client
- In the Scalable Menu, select Licensing and select License Helper.
- Click the drop-down menu, select Release display client license locks, and click Next.
- Enter your email address into the empty field highlighted below and select Send Request. This will send an unlocking request to the Scalable Support Team, who will process the request and send an approval code to the email provided.
- Alternatively, you can choose to send the unlocking request code directly to a Scalable representative. Copy the code from the field highlighted below and paste it in your email to our support team.
- When you receive the approval code, navigate back to the License Helper window, click the drop-down menu, select Process an approval code, and click Next.
- Paste the approval code in the box and click Process Code.
- If the unlocking was successful, the following message will appear:
- Once released, you will have to go to the Display Clients page to link your clients to your license.
- If the unlocking was unsuccessful, the following message will appear. If so, please contact a Scalable representative.
